Refund policy

We have a 14-day replacement policy for damaged or defective items, which means you have 14 days after receiving your item to request support.

Because our items are custom-printed and made-to-order on demand, we do not accept general returns, size exchanges, or color changes for buyer's remorse, wrong sizes, or change of mind. To start a support claim for a defective or incorrect item, you can contact us at support@runicsteel.com. Please note that returns must be sent to the specific return address provided by our support team upon request. Do not ship items back without prior authorization.

Damages and issues Please inspect your order upon reception and contact us immediately at support@runicsteel.com if the item is defective, arrives damaged, or if we shipped you the wrong item by mistake (such as a different product or design than ordered). Please include clear photos of the issue so we can evaluate it and make it right.

Exceptions / non-returnable items Because our garments are made-to-order just for you, we do not accept returns or exchanges for wrong sizes or incorrect color choices. If your order arrives damaged, defective, or misprinted, we will gladly make it right. Please contact us at support@runicsteel.com immediately upon delivery with photos of the issue.

Exchanges We do not offer standard size or product exchanges. Because our items are custom-printed on demand, if you need a different size or item, the fastest way to get what you want is to place a new order on our website.

European Union 14 day cooling off period Notwithstanding the above, if merchandise is shipped into the European Union, please note that according to Article 16(c) of the EU Consumer Rights Directive, the 14-day cooling-off period does not apply to supply of goods made to the consumer's specifications or clearly personalized. Therefore, we do not accept returns for change of mind on our custom-printed items shipped to the EU.

Refunds Once your claim for a damaged or defective item is approved, we will notify you and process your refund. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since your refund was approved, please contact us at support@runicsteel.com.